Shipping Policy

Order Processing & Shipping Time Frame

Once payment is confirmed, orders are processed and dispatched within 1 to 3 business days.

Shipping Coverage

We currently ship throughout Malaysia. International shipping may be available depending on the destination.

Delivery Time Frame

Local Delivery Time Frame: Estimated delivery within Peninsular Malaysia is 2 to 5 business days, and Sabah/Sarawak is 4 to 7 business days post-dispatch.

International Delivery Time Frame: Estimated international delivery is 6 to 14 business days post-dispatch, subject to local customs clearance procedures.

Delivery times are estimates and can shift depending on your location, the courier, and public holidays.

Shipping Fees

Shipping fees are calculated based on your order's size, weight, and delivery destination.

Delivery Delays

KITCHENINOVA SDN. BHD. is not responsible for delays caused by couriers, weather, or other circumstances beyond our control.